Privacy Policy

Who we are

Our website address is: https://chenluindustry.com.

What personal data we collect and why we collect it

• Contact & Inquiry Forms: When visitors submit inquiries or contact forms on our website, we collect the personal data provided (such as name, email address, phone number, company name, and message details) solely for business communication, offering quotes, and responding to inquiries.
• Cookies & Analytics: We use standard cookies to optimize user browsing experience and analyze site traffic (e.g., via Google Analytics). You can choose to disable cookies through your browser settings at any time.

How long we retain your data If you submit an inquiry, the contact information and message metadata are retained for customer service, record-keeping, and business relationship management. We do not use this information for unauthorized marketing.

Who we share your data with We respect your privacy. We do not sell, trade, or rent your personal identification information to any third parties. Data is only shared when necessary to fulfill your requests (e.g., arrange international shipping logistics) or to comply with legal requirements.

What rights you have over your data If you have submitted inquiries or personal information through our website, you can request to receive an exported file of the personal data we hold about you, or request that we erase any personal data. This does not include any data we are obliged to keep for administrative, legal, tax, or security purposes.

Where your data is sent Visitor inquiries may be checked through an automated spam detection service or secure mail gateways to protect our website integrity.